POOR SERVICE

Good day as a customer i get ****** my Jewelry , i go to American Swiss to find out the procedure , then i follow the procedure , incident happened on the 17/08/2022 since then i have been going to the store for assistance and i was told that they don't have my records as it is now after 5 year and i wondered how possible is this , they said Head office will provide the details , no details were provided i had to put R 200 airtime to call one department to the other to get the details of the ring ****** so that i can be able to claim , then i took 1 hour lunch to go to the store and told them that i used my own money to get the details , yesterday they told me that the assessor wants the copy of docket and I ask them i have provided them with important information for my claim which is case number and AFFIDAVIT (short description as to what happened )so why must i be the one to get that and why has the assessor not contacted me regarding this claim , American swiss in Protea Glen Mall gave this 29543 as claim number and they said they were no longer sure why is the assessor requesting such if i have the case number , so i called them on ***and i spoke to a lady who said that she will ask the assessor to call me , till now no one has contacted me , WHAT MAKES ME MAD IS THAT THEY COULD NOT RETRIEVE MY DETAILS I HAD TO MAKES CALLS AFTER CALLS NOW THEY ARE PUTTING THE CLAIM PENDING NO COMMUNICATION WITH THE CLIENT WHATSOEVER ,though every month they know how to get money from my account I AM VERY ANGRY WITH THIS POOR SERVICE I AM RECEIVING FROM TFG , IF I KNEW BETTER I WOULD HAVE MOVED ALL MY THINGS WITH OUTSURANCE just for their good service when it comes to their clients, NEXT TIME DONT YOU EVER TELL CLIENT ABOUT YOUR INSURANCE DUE TO POOR SERVICE , WE WILL TAKE INSURANCE WITH GIANT COMPANIES WHO UNDERSATND WHAT IS CLIENT SERVICE NOT THIS B... S..t