Poor Service

I placed an order on the 25th of March 2020 at Sportscene online for shoes order number p**********days later they come back to me with the response below.

“We're so sorry to tell you that we have not been able to source one or more of the products in your order p**********86 placed on 25 May 2020. We have tried to find it in several stores, but due to high demand, we were not successful.

The funds that were reserved for this order will be automatically reversed to your TFG store card or credit/debit card and eGift cards will be replaced. For EFT payments, we will be in touch shortly regarding refunds.

Please see the breakdown below to see how your order has changed.

Thank you for your understanding,

TFG Online Shopping Team“

This is totally unacceptable, why do you put items that you don’t have available for sale online, this is a huge inconvenience to me, that money could’ve been earning interest in my account or I could have them bought something else or went to another shop, it’s not about the money but it’s about you putting items that aren’t available online. I wouldn’t recommend TFG online to anyone this is nonsense.