SV
Sarah V
1 reviews | Active since Nov 2021
05 Nov 2021, 10:39
Poor Service
TFG Online are useless. Placed an online order on the 25th October for four items. 9 days later no delivery, no phone call, nothing. I had to phone them an enquire as to where my order was only to be told my order was cancelled as there is no stock of the items I bought. Why not update you website when you are out of stock? Why not make contact with the "valued" customer? I am an account holder but am SERIOUSLY looking at cancelling this account. Have been with TFG for 20 odd years, such a pity.
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TFG's replyOfficial
05 Nov 2021, 11:25Good day Sarah Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you. We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team
TFG's reply05 Nov 2021, 11:25
Official
Good day Sarah Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you. We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team