Poor service

Very disappointed with TFG I have been trying to open an account with tfg group always being decline. I contacted their customer service and was advised I had an account with them previously over decade and was handed over and debt sold(sold to who? No answer from you consultant). I have asked consultant when last was the account payed, she could answer me but advised me to check with credit bureau. I checked all bureau we have in SA and nothing appears as default on tfg group but one of the account that offers me to open an account.

I need clarity urgently as to why my ID number when captured, system takes me automatically on decline. Consulted told me there's nothing that she can do and this cannot be rectified. If there's any default why can't you be transparent so I can able o fix an issue rather that to be put on hold. I don't recall any outstanding amount however willing to fix any default.

I need this sorted ASAP please

My contact details is ***