JW
Jacqui W
1 reviews | Active since Dec 2022
06 Dec 2022, 13:50
Poor Service
Placed an order on the 26th November. Very poor ability to track order and no response to any emails. A lousy online shopping experience.
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Replies (2)0
Replies (2)
TFG's replyOfficial
06 Dec 2022, 16:04Dear Jacqui Whiting
Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services.This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via SMS shortly.
Kind Regards TFG Customer Support Team
Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services.This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via SMS shortly.
Kind Regards TFG Customer Support Team
TFG's reply06 Dec 2022, 16:04
Official
Dear Jacqui Whiting
Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services.This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via SMS shortly.
Kind Regards TFG Customer Support Team
Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services.This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via SMS shortly.
Kind Regards TFG Customer Support Team
JW
Jacqui W's updateReviewer Update
06 Dec 2022, 19:08Thanks for response, I have not received SMS as yet. I have however received response on my email follow up escalated today confirming expected date of delivery which is appreciated. It is not about the timing but about ability to track order and have a bit more communication on progress.
JW
Jacqui W's update06 Dec 2022, 19:08
Reviewer Update
Thanks for response, I have not received SMS as yet. I have however received response on my email follow up escalated today confirming expected date of delivery which is appreciated. It is not about the timing but about ability to track order and have a bit more communication on progress.