Poor service
I have now bean waiting for more then four days to hear about my acount top up and all that I got was just a email telling me that my id can not be pickup for some kind of reason after I supp**** a copy of my is and bank statment as reqeusted for a credit top I did even get a pgone call surrounding it or even a sms I WANT TO KNOW HOW ****ING AM I GOWING TO AFTER I SYPP**** ALL OF THE INFORMATION AS REQEUSTED BY THE HIGH VALUE DEPARMENT and to add maria at you vaal mall branxh pur more effort in to help me then the hifh value department I want awnser by 12 oclock tonorrow 6/5/2022
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TFG's replyOfficial
06 May 2022, 08:03Dear Deon
Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused.
We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future. This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards TFG Customer Support Team
Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused.
We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future. This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards TFG Customer Support Team
TFG's reply06 May 2022, 08:03
Official
Dear Deon
Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused.
We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future. This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards TFG Customer Support Team
Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused.
We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future. This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards TFG Customer Support Team