MS
Maxwell S
1 reviews | Active since Sept 2018
05 Aug 2021, 15:42
Poor Service
My wife found out yesterday that she owes Foschini just over R300 despite closing the account a couple of months ago. She paid the amount due and then phoned to asked for a paid-up letter only to be tossed from one agent to the next without results. Quick to phone if you are in arrears but slow to produce one simple letter. #Poor service
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TFG's replyOfficial
05 Aug 2021, 17:19Dear Maxwell Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused. We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team
TFG's reply05 Aug 2021, 17:19
Official
Dear Maxwell Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused. We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team