LB
Luyanda B
1 reviews | Active since Sept 2014
09 May 2021, 17:51
Poor Service
TFG decided to block my account without any explanation or inform me prior, upon inquiry they say my have bought with huge amount yet I had not reached the limit or there was never any communication that I should not buy with certain amount. the account is fully paid and I am charged credit insurance and account benefits which makes no sense as I do not have any debt and the account is blocked when inquire I get no response.
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TFG's replyOfficial
11 May 2021, 08:47 Dear Luyanda Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services. This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via SMS shortly. Kind Regards TFG Customer Support Team
TFG's reply11 May 2021, 08:47
Official
Dear Luyanda Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services. This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via SMS shortly. Kind Regards TFG Customer Support Team
LB
Luyanda B's updateReviewer Update
18 May 2021, 17:477 days later still no resolution, I wonder how long should I wait for the resolution on the matter.
LB
Luyanda B's update18 May 2021, 17:47
Reviewer Update
7 days later still no resolution, I wonder how long should I wait for the resolution on the matter.