NS
Nomsa S
1 reviews | Active since Mar 2011
13 May 2021, 11:42
Poor service
I paid the foschini account on the 30th via EFT as usual. I got an sms on the 4th May reminded to pay this account, o phoned the company and told that the money is appearing in my account. I received an email and sms demanding this money that is now in arrears.
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TFG's replyOfficial
13 May 2021, 17:06 Good day Nomsa We’re extremely sorry for the service you have received. It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention. We fully understand your frustration; we assure you that this issue will be dealt with immediately. Thank you for your patience, you will be receiving your reference number for this query shortly. Take care and be safe. Warm regards TFG Customer Support Team
TFG's reply13 May 2021, 17:06
Official
Good day Nomsa We’re extremely sorry for the service you have received. It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention. We fully understand your frustration; we assure you that this issue will be dealt with immediately. Thank you for your patience, you will be receiving your reference number for this query shortly. Take care and be safe. Warm regards TFG Customer Support Team