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nomkhitha N
1 reviews | Active since Apr 2019
01 Aug 2019, 08:24
poor service
im soo disappointed in the service i received from sportscene i ordered in June the 27th a power bank and a Nike sling bag , i only received one item which is the sling bag and was sent an email that the power bank is out of stock and i will be refunded my money and was requested to send my banking details so they can refund me now today i receive an sms that my order is out on delivery what kind of service is this ? i waited a month and 4 days this is not on !!!!!!
Helpful (0)
Replies (7)0
Replies (7)
TFG's replyOfficial
01 Aug 2019, 08:44Good day Nomkitha
Thank you for getting in touch.
We can understand your frustration and wish to advise that we have escalated your complaint to our E-commerce department for urgent assistance.
Your reference number for this escalation is RM191808.
Kind regards
The TFG Team
Thank you for getting in touch.
We can understand your frustration and wish to advise that we have escalated your complaint to our E-commerce department for urgent assistance.
Your reference number for this escalation is RM191808.
Kind regards
The TFG Team
Best regards,
TFG's reply01 Aug 2019, 08:44
Official
Good day Nomkitha
Thank you for getting in touch.
We can understand your frustration and wish to advise that we have escalated your complaint to our E-commerce department for urgent assistance.
Your reference number for this escalation is RM191808.
Kind regards
The TFG Team
Thank you for getting in touch.
We can understand your frustration and wish to advise that we have escalated your complaint to our E-commerce department for urgent assistance.
Your reference number for this escalation is RM191808.
Kind regards
The TFG Team
Best regards,
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nomkhitha N's updateReviewer Update
01 Aug 2019, 08:53no this is soo not on , how can you wait for soo long for an order?
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nomkhitha N's update01 Aug 2019, 08:53
Reviewer Update
no this is soo not on , how can you wait for soo long for an order?
TFG's replyOfficial
01 Aug 2019, 10:24We confirm that your complaint has been escalated to the relevant department for urgent intervention and feedback will be provided as soon as possible.
Please accept our sincere apologies for the delay and any inconvenience caused as a result thereof.
Kind regards
The TFG Team
Please accept our sincere apologies for the delay and any inconvenience caused as a result thereof.
Kind regards
The TFG Team
Best regards,
TFG's reply01 Aug 2019, 10:24
Official
We confirm that your complaint has been escalated to the relevant department for urgent intervention and feedback will be provided as soon as possible.
Please accept our sincere apologies for the delay and any inconvenience caused as a result thereof.
Kind regards
The TFG Team
Please accept our sincere apologies for the delay and any inconvenience caused as a result thereof.
Kind regards
The TFG Team
Best regards,
nN
nomkhitha N's updateReviewer Update
05 Aug 2019, 11:57IM STILL WAITING ON FEEDBACK REGARDING MY ORDER OR ELSE PLEASE REFUND MY MONEY AND REPLYING ON MY COMPLAINTS HERE AND NOT TAKING ANY ACTION IS REALLY NOT ON !!!!
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nomkhitha N's update05 Aug 2019, 11:57
Reviewer Update
IM STILL WAITING ON FEEDBACK REGARDING MY ORDER OR ELSE PLEASE REFUND MY MONEY AND REPLYING ON MY COMPLAINTS HERE AND NOT TAKING ANY ACTION IS REALLY NOT ON !!!!
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nomkhitha N's updateReviewer Update
06 Aug 2019, 11:42will i get my money back ? or what ? cause i was sent an sms that my order is coming monday and still now its not delivered so please refund my money then
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nomkhitha N's update06 Aug 2019, 11:42
Reviewer Update
will i get my money back ? or what ? cause i was sent an sms that my order is coming monday and still now its not delivered so please refund my money then
TFG's replyOfficial
06 Aug 2019, 14:06Good day Nomkitha
We confirm that our E-commerce Operations team are treating your complaint as urgent and will revert back to you as soon as possible.
Kind regards
The Customer Support Team
We confirm that our E-commerce Operations team are treating your complaint as urgent and will revert back to you as soon as possible.
Kind regards
The Customer Support Team
Best regards,
TFG's reply06 Aug 2019, 14:06
Official
Good day Nomkitha
We confirm that our E-commerce Operations team are treating your complaint as urgent and will revert back to you as soon as possible.
Kind regards
The Customer Support Team
We confirm that our E-commerce Operations team are treating your complaint as urgent and will revert back to you as soon as possible.
Kind regards
The Customer Support Team
Best regards,
TFG's replyOfficial
07 Aug 2019, 08:33Good day Nomkhitha
Our E-commerce team has confirmed that they have been in contact with you and will be able to provide you with feedback soon.
Thank you very much for your patience regarding this matter thus far.
Kind regards
The Customer Support Team
Our E-commerce team has confirmed that they have been in contact with you and will be able to provide you with feedback soon.
Thank you very much for your patience regarding this matter thus far.
Kind regards
The Customer Support Team
Best regards,
TFG's reply07 Aug 2019, 08:33
Official
Good day Nomkhitha
Our E-commerce team has confirmed that they have been in contact with you and will be able to provide you with feedback soon.
Thank you very much for your patience regarding this matter thus far.
Kind regards
The Customer Support Team
Our E-commerce team has confirmed that they have been in contact with you and will be able to provide you with feedback soon.
Thank you very much for your patience regarding this matter thus far.
Kind regards
The Customer Support Team
Best regards,