Poor service

I made an online purchase from @Home on the 7th of September, the purchase was a Chesterfield sofa. After ordering and paying for the item, i received an email to confirm the order. The email also clearly states that you will be contacted within 48 hours to confirm delivery. On the 11th of September i receive an email stating that i confirmed to take delivery of the item - which is impossible, because no-one called me. On 09/14 i contact TFG online to query delivery and status of the item. I am assured that the item has left the warehouse and will be delivered on or before 09/20. I am happy and leave it there. 09/20 I contact TFG again to query delivery as this has not taken place yet, i am told that i will be contacted shortly with an explanation. 09/25 I contact TFG to ask about order and request to cancel the order due to poor service - i am told this will be done asap and i will receive an email to confirm cancellation. 09/26 - No email, i contact TFG again to ask whether cancellation was done and a shocked consultant tells me that he has noticed how many times i have contacted them, and that he will send a query and get back to me with feedback on delay and refund. 10/02 i contact TFG to query refund (because i have received two emails stating that item has been received and assessed). 10/04 I contact TFG again to query refund, now i am told that the item has not been returned and has yet to be assessed... and will be contacted "personally" to let me know what is going on. So, for almost a month now, not one consultant has called me, i have been wasting my time and money to try and get to the bottom of this. I am at wits end with this company, be careful when purchasing furniture online with them.