CL
Curshmaine L

1 reviews | Active since Sept 2018

14 Jul 2020, 15:13

Poor Service

TFG is going on like I created the Corona Virus but I am actually affected by this deadly virus that is taking jobs from Millions of people around the world. I informed them that I cannot afford to pay my account for the months of April, May and June 2020 due to my salary being directly affected by this virus and that I will start making payments again from the 1st of August 2020 but they keep harassing me with phone calls every day and they keep sending me sms threats of legal action if I don't pay some ridiculous amount. TFG has no respect for their customers and for what we as South Americans are going through lately due to this devastating Virus. Stop harassing struggling SA Citizens who is still fighting this virus. I thought my fellow South African people should know how sleezy this group is. The agents phoning us has no telephone etiquette

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Replies (1)
TFG
TFG's reply17 Sept 2020, 10:25
Official
Dear Curshmaine  Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service. 

This matter will be addressed and resolved with the highest priority.   The reference number for this query will be emailed to you shortly.     Kind Regards TFG Customer Support Team