RP
Renuka P
1 reviews | Active since Apr 2019
13 Jul 2021, 20:30
Poor service
Very disappointed with the service in the claims department. My mother passed away on the 24th of June 2021. I submitted all the paper work via a foschini store on the 28th of June 2021. Up to this day I never any response back, I have called them twice, the 1st time I was told it's with the assessor. The 2nd time I called the assessor could not take my call, they took my details and said they will get her to call me back, still no response. It's pathetic the level of service a person receives.
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TFG's replyOfficial
14 Jul 2021, 08:25Good day Renuka We’re extremely sorry for the service you have received. It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.
We fully understand your frustration; we assure you that this issue will be dealt with immediately. Thank you for your patience, you will be receiving your reference number for this query shortly. Take care and be safe. Warm regards TFG Customer Support Team
We fully understand your frustration; we assure you that this issue will be dealt with immediately. Thank you for your patience, you will be receiving your reference number for this query shortly. Take care and be safe. Warm regards TFG Customer Support Team
TFG's reply14 Jul 2021, 08:25
Official
Good day Renuka We’re extremely sorry for the service you have received. It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.
We fully understand your frustration; we assure you that this issue will be dealt with immediately. Thank you for your patience, you will be receiving your reference number for this query shortly. Take care and be safe. Warm regards TFG Customer Support Team
We fully understand your frustration; we assure you that this issue will be dealt with immediately. Thank you for your patience, you will be receiving your reference number for this query shortly. Take care and be safe. Warm regards TFG Customer Support Team