JC
Joelson C
1 reviews | Active since Jul 2014
21 Apr 2021, 18:07
Poor service
I ordered socks online to collect at Exact bayside. I went to collect & the Consulant refused to give me my order because they could not send an otp message to my old cell number. They have my email address but the consultant advised I first have to change my cell number. I have ordered and collected multiple times and never had to provide an otp number. I was disappointed with the service and inconsistent service..
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TFG's replyOfficial
22 Apr 2021, 10:41Dear Joelson Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you. We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team
TFG's reply22 Apr 2021, 10:41
Official
Dear Joelson Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you. We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team