Poor Quality Goods and No Feedback

I purchased a pair of ray bans from Matt & May with a Design flaw i sent it in for replacement and still no word from them almost a month now, When submitted th glass to the store in canal walk i had to wait over 15 minutes for help i had a child on my arm and Fifteen minutes with a child in your arm waiting in a small store is a long time and the child wants to go with over 3 staff members in the store with two on lunch and one at counter .

This is the second time i had to return this pair the first time the lense was cracked within first week i believe .

so after booking it in 2 weeks later i go in to followup and still no feedback they said i must call in the monday ?

Why cant i be called ? im waiting a month now and i refuse to keep going in or to keep calling and waiting on the line or in a Line.... Please sort your Suppliers out and tell them to stop selling poor quality Goods if i wanted **** things i would have gone to china town.

Regards Angry customer