Poor Quality and terrible service

Got a leather jacket online from Markhams but it was delivered via Exact. the jacket eventually started peeling and i lodged a complaint with TFG head office. they registered the case and then asked me for contact details and details of the complaint. when these details were provided they just closed the case and stated query resolved. I contacted them and the consultant was friendly and advised its not acceptable as to what transpired and she reopened the case and got the manager from the store to call me. the manager from Markhams store stated that its not their product and exact will call me but to date no call or follow up. i feel TFG is just messing around as i am not the only one experiencing issues with the quality of clothing and especially taking into consideration the price you pay for these items. they have a terrible customer service and i personally would not be buying from them again. i have been a customer for over 15 years but to receive service of this nature is disappointing.