RP
RENE P
1 reviews | Active since Apr 2012
03 Aug 2023, 08:51
Poor Quality
Hi
I bought Lonsdale Sneakers on the 24th of June 2023 - After a week the sole came lose from the Shoes. This is suppose to be a Great Sneaker and I didn't expect this to happen?? This is on Both Sneakers? This is Poor Quality and I want this either to be exchanged or Credited. This is not the Quality I Expect from the TFG Group, Sneaker Factory? I bought this on my account and don't have the slips any more, I have the transaction details. Please advise on the way forward?
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Replies (2)
TFG's replyOfficial
03 Aug 2023, 10:32Hello
Thank you for taking the time to share your experience with us.
We understand that it can be frustrating when things don't go as planned, and we apologize for any inconvenience caused.
We want you to know that we take your feedback seriously and will work to address the issue as quickly as possible.
Our team is committed to providing excellent customer service, and we're sorry that we fell short of your expectations.
We appreciate your patience as we work to resolve the matter.
We will send you a reference number shortly and keep you updated on our progress.
Please don't hesitate to reach out if you have any further concerns.
Thank you for taking the time to share your experience with us.
We understand that it can be frustrating when things don't go as planned, and we apologize for any inconvenience caused.
We want you to know that we take your feedback seriously and will work to address the issue as quickly as possible.
Our team is committed to providing excellent customer service, and we're sorry that we fell short of your expectations.
We appreciate your patience as we work to resolve the matter.
We will send you a reference number shortly and keep you updated on our progress.
Please don't hesitate to reach out if you have any further concerns.
TFG's reply03 Aug 2023, 10:32
Official
Hello
Thank you for taking the time to share your experience with us.
We understand that it can be frustrating when things don't go as planned, and we apologize for any inconvenience caused.
We want you to know that we take your feedback seriously and will work to address the issue as quickly as possible.
Our team is committed to providing excellent customer service, and we're sorry that we fell short of your expectations.
We appreciate your patience as we work to resolve the matter.
We will send you a reference number shortly and keep you updated on our progress.
Please don't hesitate to reach out if you have any further concerns.
Thank you for taking the time to share your experience with us.
We understand that it can be frustrating when things don't go as planned, and we apologize for any inconvenience caused.
We want you to know that we take your feedback seriously and will work to address the issue as quickly as possible.
Our team is committed to providing excellent customer service, and we're sorry that we fell short of your expectations.
We appreciate your patience as we work to resolve the matter.
We will send you a reference number shortly and keep you updated on our progress.
Please don't hesitate to reach out if you have any further concerns.
RP
RENE P's updateReviewer Update
03 Aug 2023, 10:45Thank you, Even Tried to Glue them Same result - Poor Quality
RP
RENE P's update03 Aug 2023, 10:45
Reviewer Update
Thank you, Even Tried to Glue them Same result - Poor Quality