Poor product quality
I purchased a set of headphones at the Somerset West store in December and not even 3 months later it broke where the able to extend the band. On Monday 21st of February 2022 I went to return it at the Waterfront store, but they advise that it's only covered for technical issues. Am not happy with the fact that it states on the back of the till slip that you can return goods within six months if there is a issue with the product. The product should be replaced with the same or similar product or offer credit for the value of the goods.
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TFG's replyOfficial
22 Feb 2022, 15:10 Dear Lionel Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services. This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via SMS shortly. Kind Regards TFG Customer Support Team
TFG's reply22 Feb 2022, 15:10
Official
Dear Lionel Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services. This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via SMS shortly. Kind Regards TFG Customer Support Team
's updateReviewer Update
22 Feb 2022, 17:13The store manager contacted me to address the issue, thanks for your quick response and resolving the issue. It's muc appreciated.
's update22 Feb 2022, 17:13
Reviewer Update
The store manager contacted me to address the issue, thanks for your quick response and resolving the issue. It's muc appreciated.