Poor Premium Quality and Terrible Customer Service Experience

Extremely disappointed with the service and product quality from TFG G-Star. I purchased what is supposed to be a premium quality pair of jeans, yet the quality turned out to be very poor and unacceptable for the price paid. What made the experience even worse was the lack of proper customer service and support afterwards.

I have wasted fuel driving back and forth trying to sort this matter out, spent over R400 airtime sitting on calls with customer service, and after all of that I still have not received any solid feedback or proper resolution. Nobody seems willing to take responsibility or assist professionally.

For a brand that markets itself as premium, I expected far better quality control, communication, and customer care. Very frustrating and disappointing overall experience.