CN
Cwaita N
1 reviews | Active since May 2018
19 May 2020, 12:51
Poor poor service!!!!!!
Good day,
I think it is extremely ridiculous how unprofessional you guys are firstly i made a payment of R300. 00 on the 28th April 2020 using the the reference, ***, my account total at that time was R797. 89
To my surprise today the payment is still R797, 89, why is this still not reconned the total outstanding balance should be R497. 89
I keep calling customer service being sent from pillar to post with no positive outcome, i have been sending my query also to *** and *** attaching proof of payment and no one has responded i will be reporting the matter to the NCR OBUDMANS to intervene.
Regards Cwayita Carol Ngcwabe ***
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TFG's replyOfficial
28 Aug 2020, 12:22Dear Cwaita Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service. This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team
TFG's reply28 Aug 2020, 12:22
Official
Dear Cwaita Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service. This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team