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Prudence M
1 reviews | Active since Dec 2020
28 Feb 2022, 10:30
Poor poor customer service
The Fix Denlyn Mall stuff has no respect or what so ever for their customers they talk to them as if they are friends ,you can’t shop in peace in that store when you touch something on a rail a lady would come and pack that rail you are busy on and saying stuff like customers are boring we must pack the whole day and the ladies in that store are rude as if they are forced to be working in that store .. they don’t put a caution sign when cleaning then shout at customers that can’t they see that it’s wet… yoh again we are tired of their laybye system being offline everyday …Big ups to the guy Matlhatse for good customer service 👍
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TFG's replyOfficial
28 Feb 2022, 14:33 Good day Prudence Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused. We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team
TFG's reply28 Feb 2022, 14:33
Official
Good day Prudence Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused. We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team