Poor online shopping service: ORDER NUMBER - P***

My order for a Men's ADIDAS Real Madrid 2019/20 polo was placed on 29 July 2020. I have been tracking the order online. Yesterday the tracking information indicated the item as delivered to the Loch Logan Totalsports Shop.

I went to the shop only to be told that the item was not there. I was told that I should wait for an SMS. Here's my issue: - it is almost 2 weeks since the order was placed, -what does delivered mean in your vocabulary?

I have lost interest in the item. So please do me a favour and keep the item. Do not send me any message asking me to collect. You are clearly out of your depth when it comes to o line shopping. What a shoddy performance!