Poor online shopping experience

******

The worst online customer experience ever. Zero integration of systems, fragmented customer experience.

I log onto the website to order items and collect in store. I check availability both online store and more importantly in the store I will collect from. I process the order and pay. I then get confirmation of payment and that goods are on their way to the store (a lie). Two days later I phone TFG and no one seems to know exactly where the goods are because the order was split into two and given to two different couriers. I am then told to talk to the couriers directly. Did I order from TFG or from the couriers, who took my money with open hands? Long story short the goods are still in transit from Durban - even though there is stock right here in Bloemfontein where I am meant to collect them. It would’ve made sense for me to get into my car and drive to the store as online shopping through TFG is quite simply a terrible waste of time and energy, it’s a complete mess and they should really reconsider their e-commerce strategy, it is causing more harm than good. Digitization is meant to make life easier for the customer. I will walk into the Bloemfontein Log Logan store today and buy the goods off the floor. Then cancel the online order. Based on reviews I’ve read I may have to write another review in order to get attention from TFG and to get my money back. I am still waiting for a refund on the one item they say is out of stock though their website tells a different story