Poor online shopping experience

I've ordered various items with TFG before, mostly Cell phones & Tablets. Never before have I had the issue of someone else receiving and signing for them upon delivery. This time, my wife was told I have to sign for it. I don't have a problem with it as such, if only I've known this beforehand. Courier left with my item. I then called TFG and they told me I have to sign for it and than I can set a specific delivery place and time - which I did for 10AM on Monday, 30 Dec. NOTHING...!! The reson for this is that due to short working hours, we are leaving work earlier than normal this time of the year and it's no use they arrive at 3PM when we are closed already. No use the arrive at home at 3PM and we are not yet home. Understand my dilemma? I also asked as a special instruction that the Courier call me when they are on their way, so I can make sure I am available and not busy in our plant. No, they just arrive at your door and think we sit and wait the whole day for them to arrive - then they don't - like yesterday...!!