Poor online service experience by TFG

I ordered online 3 items from TFG on the 29th of November 2019, on the 3rd of December 2019 they sent me a message that my order had to be cancelled due to insufficient or damaged stock. On the 3rd of December I processed my refund as instructed in the email. After 10 days I called to follow up and I was told to follow up after 10 working days by their rude consultant. On the 10th working day I called and I was then told my refund was only processed on the 13th and I'll receive it in 7 days. It's now exactly a month since I made the order and have not received my refund, their system still says processing. I'm tired and now want my money back.

Secondly their orders come on separate days individually, the first item was delivered on time and the second item took time because apparently they suddenly had the incorrect address. Which is funny because they were able to deliver.