TT
Tsholo T
1 reviews | Active since May 2022
10 Mar 2023, 19:36
Poor online service
Never make orders online for buy one get one free. You won't get the items you ordered.
Either the items packaged will have missing items or you order will just get cancelled without a valid reason.
I made two orders on Sunday with order numbers P*** and P***. With both orders I was disappointed.
For order P***, two items were missing a jean and a wallet, which was the reason I made the purchase. I miss the old Foschini that delivers on items ordered.
Disappointed
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Replies (1)
TFG's replyOfficial
11 Mar 2023, 07:45 Good day Tsholo
Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We’re so sorry this has happened to you
We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards TFG Customer Support Team
Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We’re so sorry this has happened to you
We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards TFG Customer Support Team
TFG's reply11 Mar 2023, 07:45
Official
Good day Tsholo
Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We’re so sorry this has happened to you
We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards TFG Customer Support Team
Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We’re so sorry this has happened to you
We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards TFG Customer Support Team