CW
Chrissy W
1 reviews | Active since Jun 2019
02 Jul 2021, 17:57
Poor experience with TFG account
I have been contacting them regarding of my credit limit being at 0.0 even today they haven't resolve that they said i was subjected to debt review of which i ddnt undergo that process i cancel it, so thats their reason to cancel my credit limit so i dd sent them an application to re-instate my credit bck bt still they dnt take my story its a poor experience with them
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Replies (2)
TFG's replyOfficial
02 Jul 2021, 18:25Dear Chrissy Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you. We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team
TFG's reply02 Jul 2021, 18:25
Official
Dear Chrissy Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you. We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team
CW
Chrissy W's updateReviewer Update
02 Jul 2021, 18:31The only thing i need is for my credit limit to be increased then when i pay my acc to be able to buy again nt u sending m comforting messages they wont help m ineed the matter to be reaolved i clearly stated that i need my limit to b increased to 10 000 bt it seems to b impossible with u meanwhile i hav to pay my acc
CW
Chrissy W's update02 Jul 2021, 18:31
Reviewer Update
The only thing i need is for my credit limit to be increased then when i pay my acc to be able to buy again nt u sending m comforting messages they wont help m ineed the matter to be reaolved i clearly stated that i need my limit to b increased to 10 000 bt it seems to b impossible with u meanwhile i hav to pay my acc