AR
Aisha R
1 reviews | Active since Oct 2022
02 Jul 2023, 09:39
Poor etiquette - TFG Group
TFG Group is bad for business. If you are thinking about switching over your account payment method from going into store to pay and letting debit orders go off instead, THINK AGAIN.
In one month they ended up receiving 2 payments (which was a fault on their side) they were not helpful with assisting me with a refund for one payment and the etiquette from the hi V&A Waterfront store is extremely poor.
Surprisingly the customer service centre was not helpful either when I called in. It is very clear that the agents do not know what they are doing and received little, almost no training at all since everyone has a different story and just sent me from one person to another with no real help.
All in all, I would advise you not to even open an account with TFG Group in the first place. You’ll be disappointed.
Helpful (0)
Replies (5)0
Replies (5)
TFG's replyOfficial
02 Jul 2023, 14:46Hello Aisha,
Thank you for sharing your experience with us. We're sorry for any frustration you may have experienced, and we apologize for any inconvenience caused.
We take your feedback seriously and will work to address the issue as soon as possible. We understand the importance of delivering consistent and excellent customer service, and we will take steps to ensure that this issue does not happen again.
We will send you a reference number shortly and keep you updated on our progress. Thank you for your understanding and patience.
TFG Customer Support Team
Thank you for sharing your experience with us. We're sorry for any frustration you may have experienced, and we apologize for any inconvenience caused.
We take your feedback seriously and will work to address the issue as soon as possible. We understand the importance of delivering consistent and excellent customer service, and we will take steps to ensure that this issue does not happen again.
We will send you a reference number shortly and keep you updated on our progress. Thank you for your understanding and patience.
TFG Customer Support Team
TFG's reply02 Jul 2023, 14:46
Official
Hello Aisha,
Thank you for sharing your experience with us. We're sorry for any frustration you may have experienced, and we apologize for any inconvenience caused.
We take your feedback seriously and will work to address the issue as soon as possible. We understand the importance of delivering consistent and excellent customer service, and we will take steps to ensure that this issue does not happen again.
We will send you a reference number shortly and keep you updated on our progress. Thank you for your understanding and patience.
TFG Customer Support Team
Thank you for sharing your experience with us. We're sorry for any frustration you may have experienced, and we apologize for any inconvenience caused.
We take your feedback seriously and will work to address the issue as soon as possible. We understand the importance of delivering consistent and excellent customer service, and we will take steps to ensure that this issue does not happen again.
We will send you a reference number shortly and keep you updated on our progress. Thank you for your understanding and patience.
TFG Customer Support Team
AR
Aisha R's updateReviewer Update
03 Jul 2023, 10:17I have heard this for the past days.
AR
Aisha R's update03 Jul 2023, 10:17
Reviewer Update
I have heard this for the past days.
TFG's replyOfficial
03 Jul 2023, 16:12Hello Aisha,
Thank you for taking the time to share your experience with us. We understand that it can be frustrating when things don't go as planned, and we apologize for any inconvenience caused. We want you to know that we take your feedback seriously and will work to address the issue as quickly as possible.
Our team is committed to providing excellent customer service, and we're sorry that we fell short of your expectations. We appreciate your patience as we work to resolve the matter.
Thank you for taking the time to share your experience with us. We understand that it can be frustrating when things don't go as planned, and we apologize for any inconvenience caused. We want you to know that we take your feedback seriously and will work to address the issue as quickly as possible.
Our team is committed to providing excellent customer service, and we're sorry that we fell short of your expectations. We appreciate your patience as we work to resolve the matter.
TFG's reply03 Jul 2023, 16:12
Official
Hello Aisha,
Thank you for taking the time to share your experience with us. We understand that it can be frustrating when things don't go as planned, and we apologize for any inconvenience caused. We want you to know that we take your feedback seriously and will work to address the issue as quickly as possible.
Our team is committed to providing excellent customer service, and we're sorry that we fell short of your expectations. We appreciate your patience as we work to resolve the matter.
Thank you for taking the time to share your experience with us. We understand that it can be frustrating when things don't go as planned, and we apologize for any inconvenience caused. We want you to know that we take your feedback seriously and will work to address the issue as quickly as possible.
Our team is committed to providing excellent customer service, and we're sorry that we fell short of your expectations. We appreciate your patience as we work to resolve the matter.
AR
Aisha R's updateReviewer Update
03 Jul 2023, 16:38Ralton from the Canal Walk - hi Store has actually assisted me and provided real help on how to move forward with a refund.
Please allow your branches to learn from one another.
Please allow your branches to learn from one another.
AR
Aisha R's update03 Jul 2023, 16:38
Reviewer Update
Ralton from the Canal Walk - hi Store has actually assisted me and provided real help on how to move forward with a refund.
Please allow your branches to learn from one another.
Please allow your branches to learn from one another.
TFG's replyOfficial
04 Jul 2023, 15:56Hello 😊
Great to hear that you had a positive experience with our company!
Thank you for sharing your feedback. We are thrilled to know that our efforts to provide excellent customer service and high-quality products/services have paid off.
Your feedback is valuable to us and we will continue to strive to exceed your expectations. Thanks again for choosing our company and we look forward to serving you again in the future!
TFG Customer Support Team
Great to hear that you had a positive experience with our company!
Thank you for sharing your feedback. We are thrilled to know that our efforts to provide excellent customer service and high-quality products/services have paid off.
Your feedback is valuable to us and we will continue to strive to exceed your expectations. Thanks again for choosing our company and we look forward to serving you again in the future!
TFG Customer Support Team
TFG's reply04 Jul 2023, 15:56
Official
Hello 😊
Great to hear that you had a positive experience with our company!
Thank you for sharing your feedback. We are thrilled to know that our efforts to provide excellent customer service and high-quality products/services have paid off.
Your feedback is valuable to us and we will continue to strive to exceed your expectations. Thanks again for choosing our company and we look forward to serving you again in the future!
TFG Customer Support Team
Great to hear that you had a positive experience with our company!
Thank you for sharing your feedback. We are thrilled to know that our efforts to provide excellent customer service and high-quality products/services have paid off.
Your feedback is valuable to us and we will continue to strive to exceed your expectations. Thanks again for choosing our company and we look forward to serving you again in the future!
TFG Customer Support Team