bH
bonita H
1 reviews | Active since Nov 2015
08 Oct 2022, 13:59
Poor delivery service
This refers to my Hi Online purchase order number p*** purchased in 25 Feb 2022. - Connex Laptop. I returned the device to the Canal Walk branch on 24-09-2032 for repair as there is no sound on the speakers and the battery is swollen. Yesterday, 07-10-2022 I received a call from the store to say the device was returned with no repair nor update of what needs to happen next.
This delay is such an inconvenience and waste of my time.
This device either needs to be repaired or replaced . I haven’t had it for long and already it’s giving me trouble. I would actually prefer to exchange it for something else - not Connex.
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TFG's replyOfficial
09 Oct 2022, 12:26Good day Bonita
Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you.
We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards
TFG Customer Support Team
TFG's reply09 Oct 2022, 12:26
Official
Good day Bonita
Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you.
We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards
TFG Customer Support Team