Poor delivery service

I recently bought a phone online at Hi-line.On your order form there is an option for any message you would like to send concerning the order....I wrote there Please call before delivery,Reason I live at an apartment...so I need to go open the gate or meet them at the entrance....Well they decided they are not gona call...I think they stood outside and hoped I will appear somehow.Called the call centre only to find out that they have too many deliveries so they cannot call...A factor which they missed to address when they received the order,So I guess I was supposed to stand outside today and just wait till they arrive...One thing that amazes me is I shop frequently online and all the couriers call before the y get here or when they arrive...This is the first one of tfg that does not call.....