Poor Customer Treatment - very Unprofessional Conduct - Account still closed

Very Unprofessional company to deal with. My account was closed erroneously and now they want me to provide information to reopen. The broke the rules and now I am must accomodate them to fix the problem.

I get am SMS to go to use my card by a certain date and when I try to, I am told that my account was closed earlier. How embarassing is that ....

Then whilst chatting to customer services at the store, they put the phone down on me. I call back from the store and reassured my request will get handled by Gary Loggenberg, only to find a few days later my case gets forgotten ....

I make another attempt and request answers, and to be told that they don't know why there was no follow-up.

A lady by the name of NATALIE ERNSTZEN starts to help and responds later for me to provide bank statements to reopen my account ....seriosuly ..... have this account for around 30 years ....

Told by her I will be called back but get an emai ltoday that the case has been resolved.

NO explanation or breakdown of what went wrong nor why no one followed up like they supposed to ... all briushed aside ....

They made the mistakes and NOT willing to reopen, only on their terms by following rules they broke in the first place ... what a contradiction. Can't believe the logic and lack of wisdom of some people.

I get an email informing me that the request has been closed today without further interaction.

Absolutely ridicluous behavviour and treatment of the customer, phone put down on me whilst at the store, staff don't call back when they say they are going to .... no integrity ..... terrible .....

Am so disgusted by this treatment .... how can this be allowed in times like these ...