POOR CUSTOMER SERVICES - PATHETHIC

On friday the 24th of November i ordered a lot of items online. 2 days later i received a completely wrong order but with my order number and an invoice of the stuff that i ordered. I contacted customer services and spoke to a person by the name of Taryn. She promised to get back to me with feedback the following day however there was no feedback. I called back and spoke to a person by the name of Tasneem Morgan. After numerous calls to her i was informed that due to a human error at the courier company my parcel was mistakenly sent to Pretoria. I live in KZN. She informed me that the items will be delivered the following week and that she will provide me with continuous feed back. This was obviously not done. I have to fight and make threats to get some sort of answers which is totally unacceptable. Their excuses are that they are too busy . . . too busy to get back to customers who pays your sallary??? I have requested to speak to the manager on numerous occasions however they refuse to put me through. Two days back i called to speak to the manager and i was informed that Tasneem is the manager which is absolutely nonsense. The items were purchased to use this weekend which means if i do not recieve them today then i will have to spend more money buying more clothes. On the day that i placed theses orders, i also placed orders on Woolworths online and those items were delivered the following day without any hassels. If i do not receive my items today then i want my account to be closed and forget me paying the outstanding ballance. TFG is not paying for my calls to them.