Poor customer services!!!

I bought a cellphone The 15th June at an Tfg Store and on the 20th June around 9am I called finrite to cancel my insurance on my account they Told me that I have to call the TFG customer service, I called TFG customer services and the Guy i spoke to Advised That the Insurance on my profile is canceled.

When I received My statement i saw that there was an Insurance fee charged on my account I called the Finrite group 17th July and the consultant Advised that the Insurance was not canceled. He then canceled it only On that day I also requested a copy of my call but no one came back to me i called again 23 july To request the copy of my call By finrite group but No one could assist me.

I also called The Tfg Customer services group to Escalate my matter to a Team Leader or to the Quality assurance team on several occasions but still No feedback. A nice Customer service agent Jody finally took my escalation but we still waiting for feedback.

This is not a Prolonged Escalation. Soo can a Team leader Look into this.

Case history :

Customer called the 20th June 2020 08:53 from cellphone *** To cancel the insurance, The customer called the Tfg group and Finrite group. During the call Customer service agent advised that the insurance was canceled. Can both called be listened to, To verify whether it is Finrite group of Tfg Agent that advised the Insurance is cancelled. So that the fees could be reverse as its a customer service error.