Poor Customer Service - TFG (Markhams Online)

<p>Below is a letter that was forwarded to TFG with regards to an online order that was cancelled two days after the purchase. I am extremely disappointed with the service provided by such a reputable company. To compound matters, I have also attached their unprofessional response from TFG. As a loyal customer I would appreciate if a proper response was sent to me. </p> <p> </p> <p> </p> <p>29 November 2016<br />Mrs Roshelle Brijalal<br /> <br />To Client Services</p> <p><br />I am writing to express my dissatisfaction with my recent purchase from your website. On Thursday the 24 November 2016, (order number p ********** 3) I bought four items which went through my account successfully and then on Saturday the 26 November 2017 I received an email stating that one of my items:<br />Addidas Lite Racer( ********** 6) R225.00.<br />which was unfortunately cancelled by TFG due to the fact that there was a stock shortage or the product was inadequate in terms of quality.<br />To resolve the problem, I would appreciate it if the item purchased gets delivered to me. When my order was placed it should have stated out of stock. However this was not the case and poor systems on your side is not a fault of the customer. I have been shopping online for many years now and whenever something of the sort has occurred the company rightfully got the item and had it delivered. I would greatly appreciate the same. <br />I look forward to your reply and a resolution to my problem. I will wait 7 days before seeking third-party assistance. Please contact me via email ********** or by phone ( ********** ).<br /> <br />Please see attachment, a confirmation of my order.<br /> <br />Sincerely,<br /> <br />Mrs R Brijalal<br />[Account No: ********** 1]</p> <p> </p> <p>THEIR RESPONSE:</p> <p> </p> <p>Good Day Roshelle<br /> <br />Thank you for your e-mail and apologies for any inconvenience caused.<br /> <br />The items were cancelled due to stock being sold out at the time of processing your order.<br /> <br />The refund has been processed back to your account for the items which was not available. Depending on your bank it can take 7 – 14 working days for the refund to reflect on your account.</p>