Poor Customer Service from Marble Hall Jet Store

On the 24th of November 2022, I went to Jet Store Marble Hall to purchase a dress for my daughter. The transaction of R149. 99 was made via bank card, unfortunately the slip that shows the item bought couldn't print out. The reason from the cashier was that, the dress is on sale but the system was low to picked up the sale price, hence I paid R149. 99 but couldn't get the slip.

The cashier said she will reverse the money to the bank account and I will get refund/notification before 6 days. She took my contact details to do follow up, to date I haven't received any courtesy call from them as promised.

On 30 November 2022 @ 15h31. I emailed area manager Rammaka M, still there's no response from area manager.

On 02 December 2022 @ 08h09 I called the store the lady who assisted me promised to call me back, but the promise was not kept. I called again at 17h35 the lady who answered the phone called the lady by the name of Tebogo and she said Inno is not in, they will call me on the 3rd, but still there's no courtesy from them.

All I need from Jet Store is my money.