Poor customer service, failure to process credit

I made an online purchase from Markham and paid with my store account. The order was sent to the store for collection, i request that it be returned because i couldn't not collect it.

It was returned to you guys only part of the refund was credited into my account. I have made 3 calls to your customer service regarding the same thing and nothing has been done.

On 23 October 2020 i spoke to Amanda who was very helpful and she said she has sent an email to Mark to process the rest of my refund.

My issue with your processes is that i cannot track any progress. There's no Call Reference number that can be given to me as proof that i have made an Enquiry with you. I cannot take Amanda's word that she escalated the matter, because I've spoken to 3 other people who could have assisted me but have not. What recourse are you giving your clients if 3 people have not done what they said they would do?

What is worse is that there's no way i can call for any feedback i just have to wait to see if I'm refunded or not. And no one from your customer service will care enough to call or send an email notifying me of any progress.

It has been a very frustrating experience; i have been shopping with TFG for years and this is really unbecoming.

I am still waiting for the relevant credit to my account. They have issued me with a credit note (dated 17 August) but it's not reflecting.