jP
john P
1 reviews | Active since Feb 2020
27 Feb 2023, 15:33
Poor customer service
I visited Exact Rustenburg Mall on Saturday 25/02/2023, and forgot my cellphone inside the store in the counter . As soon as I realised that I quickly went back and my cellphone was nowhere to be found. I therefore requested for a footage to be reviewed and I was told that head office can only be the people reviewing the footage. A guy by the name of Thabiso promised to get back to me with regards to the footage and till to this date I haven’t heard anything from anyone. Can I request that someone senior intervene in this matter since I am not getting any feedback from the store.
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TFG's replyOfficial
27 Feb 2023, 15:52 Good day John
Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you.
We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards TFG Customer Support Team
Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you.
We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards TFG Customer Support Team
TFG's reply27 Feb 2023, 15:52
Official
Good day John
Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you.
We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards TFG Customer Support Team
Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you.
We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards TFG Customer Support Team