Poor Customer Service

We went to Archive in Somerset Mall driving all the way from Kuils River to Kenilworth Center from there to Somerset Mall. We wanted to purchase a pair of Nike sneakers and was told the one on display is the only pair left. We went Sportscene and unfortunately they didn't had stock and searched on the system to check if Archive has stock and surprisingly they had stock. The assistant told my son to take a pic I'm case they say they don't have stock. We went back to Archive and ask for a size 7 Nike Airforce and was told again they dont have stock. My husband than said it's funny that you dont have because the system show the store has 2 in stock. First they scan incorrect barcode and said the stock codes is not the same than we've realized they scanned a different sneaker. They eventually scanned the correct code and boooom 2 items in stock. What actually made me furious is the fact that the cashier asked assistant to check in the stockroom and the lady comes and said the one pair is for the guy working in the stockroom's customer and the other pair is for the manager. I almost throw a tantrum in that store but my husband said its fine and no its not fine. That is entirely bad store ethics. The stock gets set aside by staff for customers if its really for a customer however there is a she a side policy of 24hours. I would appreciate if this could be addressed because I'll make sure to take this matter further.