POOR CUSTOMER SERVICE

All I needed was a bed to buy from dial-a-bed. I app**** online for an account and received an sms to collect my card. For 3 days, I have had Nothing but trouble. When I attempted to buy my bed today, I was told my card was blocked and had to be activated. Yet, on Monday, when I received my card, it was active because the lady who assisted me said I could purchase something small to activate it. This is so frustrating and embarassing. I have been going back and forth, in and out of @home and dial-a-bed just to get a plastic card to work! I am told that the forensics department will activate it 5-10mins but today I was told it can take 24 hours. Please give the customer the correct details!! Inform the customer before receiving the card of the terms and conditions. And there is a difference between a promotion and a perk. Black Friday is a promotion. Senior discount is a perk. Train staff to know the products please and to let the customers know. Provide a service by creating a good customer experience.