KM
Kwazi M
1 reviews | Active since Sept 2015
25 Nov 2019, 16:17
Poor customer service!
All I want to do is to update my cellphone number. The TFG lady on the phone said she can't help because I have to take my ID to the store. I dreaded going to Sportscene in Rosebank Mall because I know they have the worst customer service. And I wasn't proven wrong, they told me my ID doesn't help and I need to have my card with me. I told them I don't know where my card is they told me I should try to get help from Markhams.
I don't understand why I've been given the run around for such a simple request!
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Replies (1)
TFG's replyOfficial
26 Nov 2019, 09:08Dear Kwazi Mavuso
At TFG, we value the privacy, security and confidentiality of our customers’ information.
Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority.
The reference number for this query will be emailed to you shortly.
Kind Regards TFG Customer Support Team
At TFG, we value the privacy, security and confidentiality of our customers’ information.
Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority.
The reference number for this query will be emailed to you shortly.
Kind Regards TFG Customer Support Team
TFG's reply26 Nov 2019, 09:08
Official
Dear Kwazi Mavuso
At TFG, we value the privacy, security and confidentiality of our customers’ information.
Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority.
The reference number for this query will be emailed to you shortly.
Kind Regards TFG Customer Support Team
At TFG, we value the privacy, security and confidentiality of our customers’ information.
Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority.
The reference number for this query will be emailed to you shortly.
Kind Regards TFG Customer Support Team