Poor customer service and shocking delivery process

Order number B***3-01: I placed an order via the BASH site on the 26th October for a Samsung A35. The service I experienced with BASH was uphauling, first the delivery lady claims to have battled getting through to me to notify me of my delivery, I fail to understand why would a delivery person call a client using WhatsApp, this does not give guarantee that the customer on the receiving end is even online to answer the call.(Noluthando Duma) She decided to return back with my parcel. This took place on Friday the 28th. On Saturday I received a second text that (Makhensa Khosa) will be delivering my parcel, that still did not take place. This morning I decided to make a follow up call to their customer service department and I spoke to 2 agents(Zimasa Beauty Ngcongolo) I cannot remember the second lady's name, they assured me that my parcel will reach my house before 17:00 this afternoon and I am still waiting. This was communicated via email.

It was my daughter's birthday on Saturday and I bought her a phone to surprise her and make her day special but the plan backfired!!! I am so disappointed with their service as no one is willing to take responsibility and ownership, this is not a favor BASH is doing for me, I paid with my hard earned money for this purchase, so disgusted!!!!