EM
Elizabeth M
1 reviews | Active since Jun 2020
05 Jul 2022, 09:47
Poor customer service
Two weeks back I got a call from TFG about getting data every month and paying at the at of the month, before I took the deal I asked if it was a contract and they said no , I can cancel any time. I got the data but I could no longer make phone calls on my phone, I called my service provider they told me my sim now belongs to foschini group. I sent them an email they rep**** by saying they will fix it. Well they didn't fix it and they didn't cancel that contract. I am so ****ed off because this is my day to day phone and it's an inconvenience as I can't communicate with my family or work place. ****ed.
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Replies (2)
TFG's replyOfficial
05 Jul 2022, 09:58Dear Elizabeth Mothupi
Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services.
This matter will be addressed and resolved with the highest priority.
The reference number for this query will be sent to you via SMS shortly.
Kind Regards
TFG Customer Support Team
Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services.
This matter will be addressed and resolved with the highest priority.
The reference number for this query will be sent to you via SMS shortly.
Kind Regards
TFG Customer Support Team
TFG's reply05 Jul 2022, 09:58
Official
Dear Elizabeth Mothupi
Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services.
This matter will be addressed and resolved with the highest priority.
The reference number for this query will be sent to you via SMS shortly.
Kind Regards
TFG Customer Support Team
Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services.
This matter will be addressed and resolved with the highest priority.
The reference number for this query will be sent to you via SMS shortly.
Kind Regards
TFG Customer Support Team
EM
Elizabeth M's updateReviewer Update
05 Jul 2022, 11:15I recieved a call from the customer service of TFG my problem was solved by a very patient agent . Thank you very much team.
EM
Elizabeth M's update05 Jul 2022, 11:15
Reviewer Update
I recieved a call from the customer service of TFG my problem was solved by a very patient agent . Thank you very much team.