MJ
Mark J
1 reviews | Active since May 2016
16 Oct 2022, 16:28
Poor Customer service
Worst customer support, have an expired gift voucher, value of R3500 they tell me i can not use, they did not even try and help not a phone call, Worst customer service ever
Helpful (0)
Replies (2)0
Replies (2)
TFG's replyOfficial
17 Oct 2022, 07:27Good day Mark
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards TFG Customer Support Team
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards TFG Customer Support Team
TFG's reply17 Oct 2022, 07:27
Official
Good day Mark
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards TFG Customer Support Team
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards TFG Customer Support Team
MJ
Mark J's updateReviewer Update
20 Oct 2022, 11:04Thanks for the speedy response and assisting me to get this sorted
MJ
Mark J's update20 Oct 2022, 11:04
Reviewer Update
Thanks for the speedy response and assisting me to get this sorted