jK
jaqueline K
1 reviews | Active since Oct 2019
06 Aug 2021, 15:51
poor customer service
Dear @Home, I made an eft payment into your account on Tuesday the 3rd for purchases for my company. The shop in question is @home Seapoint, I keep calling for feedback on when l can go collect my order to no avail. bear in mind it wasn't an online order but an in-store order that l had to pay via eft for company accounting purposes. I have not received anything from your store people or any form of correspondence instead she keeps teling me she doesnt know when my payment will be cleared even after having sent my pop. Zero customer assistance, what kind of customer support is this from Seapoint Cape town branch
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TFG's replyOfficial
06 Aug 2021, 17:41Dear Jaqueline
Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you.
We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards
TFG Customer Support Team
TFG's reply06 Aug 2021, 17:41
Official
Dear Jaqueline
Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you.
We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards
TFG Customer Support Team