Poor Customer service

<p>i wrote the complain about TFG on the 12.09.2016. then on the 13.09.2016 they inform me that the Operations Department will contact me to resolve the issue. till today i am still waiting , no one has contacted me.</p> <p> </p> <p>is this how TFG treats the customers? i need the response and the copy of identity documents that i left at Total sport otherwise i will be left with no choice but to escalate this matter as TFG doesnt care about my concerned.</p>