Poor Customer Service

On the 29 June I made a R500 payment via snapscan - I got an sms stating i paid R260 not R500. Since then i have sent 5 emails - still no response. Each email says there is waiting period of 2 weeks - in other words i will only get a response in 2 weeks time. More than 2 weeks has passed since my initial email. I understand we are in unprecedented times - however TFG is not taking that unprecedented times into consideration when people cant pay - my mother was hounded by them to make a payment yet they think this treatment is ok. You cant even get onto your online profile as there is problem since June. This is absolutely the last straw - as soon as this gets sorted im closing my account and i will not be making a payment until i get my correct statement.