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Tshifhiwa R
1 reviews | Active since Dec 2021
14 Jun 2022, 01:54
Poor customer service
I am online shopper at TFG and if you shop online they give you opportunity to return the purchase to the TFG store if not happy . Stores mistreat us when we return online product or even when you collect your order. I recently had an order to be collected at Foschini Savannah mall the treatment I got there I will never ever visit that store for any reason .I also had an order to be collected at Markhams Savannah mall that same day and WOOW amazing BRAVO to them .
Helpful (0)
Replies (2)0
Replies (2)
TFG's replyOfficial
14 Jun 2022, 08:08Good day Tshifhiwa Ramovha
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We
appreciate you bringing this matter to our attention.
We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards
TFG Customer Support Team
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We
appreciate you bringing this matter to our attention.
We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards
TFG Customer Support Team
TFG's reply14 Jun 2022, 08:08
Official
Good day Tshifhiwa Ramovha
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We
appreciate you bringing this matter to our attention.
We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards
TFG Customer Support Team
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We
appreciate you bringing this matter to our attention.
We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards
TFG Customer Support Team
TR
Tshifhiwa R's updateReviewer Update
15 Jun 2022, 18:28I am happy to say that tfg rep**** and they gave me a call and apologized for what happened at Foschini Savannah Mall .Salome the Area Manager of TFG polokwane what a nice person she even gave me her number and said if I ever had a problem in one of their stores I must contact her personally. Thank you Hello Peter and TFG .
TR
Tshifhiwa R's update15 Jun 2022, 18:28
Reviewer Update
I am happy to say that tfg rep**** and they gave me a call and apologized for what happened at Foschini Savannah Mall .Salome the Area Manager of TFG polokwane what a nice person she even gave me her number and said if I ever had a problem in one of their stores I must contact her personally. Thank you Hello Peter and TFG .