SVT
Sasha-Lee Van Tonder
1 reviews | Active since Jul 2018
21 Jan 2022, 20:48
Poor customer service :
Team TFG it has been a month and my query has still not been resolved, I am super irritated with the lack of urgency and poor customer service.
I want stock replaced soonest!
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TFG's replyOfficial
23 Jan 2022, 08:56Good day Sasha-Lee Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused. We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team
TFG's reply23 Jan 2022, 08:56
Official
Good day Sasha-Lee Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused. We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team