Poor customer service!!

Good afternoon

I have been sending several emails and made several phone calls to your support with no luck at all. I pre ordered two items (Xbox series x and play & charge kit) on your Totalsports website on 23 September 2020 as to secure stock for when it launched on 10 November 2020. I already started paying in the money also that I owe for it.

10 November came but no notification that I would receive my order. I had to follow up several times after that in order to hear if they finally received stock only to be told they don't know when they will receive it again. What's the use I preorder something that you didn't even bother to order or even deliver. I then told them to cancel the order as I made another plan to get the console from somewhere else where they actually did have stock. I asked for a refund (not store credit) of the money I already had paid in, but I haven't gotten any feedback since then, and trust me I keep phoning and emailing for answers which no one bothers to give.

Order: P***

This is really bad service I am receiving, how do you expect me to do business with you in future if you treat me this way as a customer??? Not happy at all....