HM
Hope M
1 reviews | Active since May 2019
08 Dec 2020, 10:52
Poor customer service
Im not happy about their service. I bought an item on online at @home and they sent me an email that my order has been canceled because the kettle I wanted is out of stock but when I called them they processed the refund on the 4th of December 2020 and I only got their email on the 7th of December 2020 late at night. My query is if they didn't have the color I wanted ,why didn't they contact me and advise that and I would have chosen a different color. Now I want a different color but they want me to buy it with the original price yet when I bought it,it was on sale. Im not happy.
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TFG's replyOfficial
09 Dec 2020, 08:19Dear Hope Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service. This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team
TFG's reply09 Dec 2020, 08:19
Official
Dear Hope Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service. This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team